Policy
24 HOUR POLICY FOR CANCELLATIONS & CHANGES
Your appointment is very important to me, as it is time reserved especially for you. I understand that sometimes adjustments are necessary, therefore I respectfully request NO LESS THAN 24 HOURS notice for cancellation or reschedules in order to avoid additional charges, and I can try to fill this space in the schedule.
Without at least 24 hours notice I am typically unable to fill your spot in the schedule. Please be considerate of my time, as I am of yours and my other clients.
Less than 24 hours notice will result in a charge equal to 35% of the reserved appointment fee.
Appointments canceled or rescheduled 24 HOURS or LESS are considered LATE CANCELATIONS.
If you cancel your appointment all together, you forfeit any non-refundable booking fees paid toward your service.
LATE ARRIVALS beyond 10 minutes will not be permitted.
If you arrive more than 10 minutes late, your appointment WILL BE CANCELED and will result in a charge equal to 35% of the reserved appointment fee.
Out of respect for other clients, I will not allow your time to run over and cut into another client’s appointment time because of a late arrival.
Missed appointments are considered NO SHOWS and will result in a charge equal to 35% of the reserved appointment fee.
If you have a SECOND NO-SHOW appointment, you may be subject to being let go as a client and will no longer be able to book appointments with Lashing Out Lounge.
If I am unable to provide your service due to non-compliance of the cancelation policies, it will count as a late cancellation and you will be charged accordingly.
If you have any COVID/FLU-like symptoms such AS FEVER , COUGH , HEADACHE, or FLU-LIKE symptoms email or text me 24 hours prior to your appointment to reschedule.
If you CHOOSE to show up to your appointment showing any signs of being sick, having been sick or possibly getting sick, you will turned away and I will ask you to reschedule your appointment after your successful recovery.
Due to this policy, Lashing Out Lounge requires a valid credit/debit card to be kept on file for all scheduled appointments.
This cancelation policy allows Lashing Out Lounge to provide the highest quality service to each client.
I appreciate your business and want to offer you the most I can in your scheduled appointment.
Exceptional customer service is what I strive for every day.
"Strive not to be a success, but rather to be of value." ~ Albert Einstein
ARRIVING TO YOUR APPOINTMENT:
2 PERSON MAX ROOM:
For purposes of safety and sanitation, no one else is allowed into the service room other than the Lash technician, and the person receiving the service.
Children are not allowed in the service room and there are no provisions for supervising children on the premises. Your appointment will be canceled and you will be charged according to my late cancellation policy.
CELL PHONES AND PERSONAL ITEMS:
Cell phones must be silent and put away in order to minimize distractions and potential hazards—this is especially crucial for eye/lash services, which involve the use of tweezers and adhesives around the delicate eye area, requiring focus and precision. Please be courteous and respectful of my time and work by keeping your phone silent until your session is complete. I reserve the right to refuse service if you use your cell phone during your session.
KEEP IN MIND:
Contact lenses MUST BE REMOVED during lash applications. Please bring a lens case to store your lenses in during your appointment. You may put your contact lenses back in following your appointment.
Come to your appointment eye makeup free, this means no mascara, eyeliner or eye shadow, or even facial moisturizer. If lashes are considerably dirty upon arrival a $10 lash bath fee will be added to your appointment.
Eyelash extensions CANNOT be applied to persons allergic to any type of adhesives.
MUST have card you're paying with in your possession at checkout.
RESULTS:
Individual results may vary and are dependent on the length/volume of your natural lashes and on the type of extension you choose to have applied.
**Please disclose any eye conditions, injuries, medications or treatments used on/in or affecting the eye area in advance. If you’re taking acne medication, Retin-A or Accutane, talk to your doctor about stopping the medication before and during treatment to avoid complications. A doctor’s note may be required before services are performed.**
REFUNDS FOR SERVICES:
Lashing Out Lounge does not offer refunds on any lash services. I take great pride in the work I do and offer a 3 day grace period to come in if you have any concerns with the service you received for a 15 minute touch-up. This does not apply to regular or extended fills.
ALLERGIES:
If you experience an allergic reaction to any of the products used during a service, please notify me immediately for assistance in assessing the situation. If you have experienced allergic reactions to eyelash extensions or lash lifts in the past and think you may have an allergy to eyelash extensions or lash lift products, please let me know prior to your appointment.
**Refunds are not given for allergic reactions.**
NON-REFUNDABLE BOOKING FEES
Lashing Out Lounge requires a non-refundable booking fee for some appointments. This shows that you are serious about keeping your appointment day and time.
Booking fees are NON REFUNDABLE under any circumstances!
This fee is deducted from the total cost of your service with the balance due the day of your scheduled appointment.